Back to better care.

Remember when practice operations were simpler? When providers could spend more time helping patients and less time wrestling with the business of healthcare?

We believe that the right technology can help you get back to your core mission of providing great healthcare. That’s why Medfusion is working to make the human interaction between you and your patients more meaningful, by moving secure communications and many routine tasks online.

Medfusion is a source of innovative solutions that offer proven results. We are here to help you operate with greater confidence, set a higher bar for your practice, and guide you every step of the way into the future of healthcare.

Efficiency

When you streamline workflows, you gain efficiency, and efficiency reduces cost. But it also means fewer headaches for your staff, and increased time spent on patient care, rather than routine tasks. Our portal and payment solutions were built to decrease the time it takes your staff to get the day-to-day done, whether that’s checking patients in, refilling prescriptions, gathering patient information, collecting payments or reconciling transactions at the end of the day. See below for just a few of the ways the Medfusion Patient Portal and Pay Solution will smooth out workflows and increase efficiency.

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Streamline Bill Payment

Patients can always pay in the office, but we offer many other ways for patients to pay their copays and balances online. From before the appointment with our Pre Check solution, to monthly with automatic draft  payment plans, our Pay solution offers many easy and convenient ways for patients to pay bills anytime, and from any device.

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Online Patient Registration

Streamline Daily Balancing

Medfusion PayService brings all patient payments together into one flexible Dashboard, that features one-click access to daily, monthly, funding and card fee reports.

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Streamline Patient Engagement

Medfusion’s Patient Portal offers tokenless bulk and automatic invitation-sending features that help make patient adoption easier. With integrated patient payment features, account linking for families and live patient chat support, it’s no wonder Medfusion’s portal is consistently ranked as one of the top patient portals by KLAS™.

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Streamline Patient Support

Let Medfusion’s Customer Care staff handle your patients’ portal technical questions with our live Patient Chat service. With a live chat link on every page of the portal, your staff can stop spending time resetting passwords, and get back to the business of providing excellent care.

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Cost Savings

Raleigh Neurology saved $80,000 in the first four months of driving patients to make their prescription refill requests through the patient portal.

Real Practices

  • “Medfusion delivers what they promise...The [portal’s] ease of use makes it easy for our patients and staff to check test results, refill prescriptions, exchange secure messages with physicians, engage in e-visits, maintain health journals, and more.”

    Stacey Citrin, CEO, South Florida ENT Associates

Make sure your portal is collecting, not just connecting.

With more and more of your revenue dollars coming directly from your patients’ pockets, you need a payment collections solution that ensures you get paid more, sooner, and with less burden on your staff. Medfusion Pay works in concert with our portal to offer your patients 7 ways to electronically pay their copays and balances. From prior to  the appointment with Pre Check, to after the encounter with online bill pay or our easy-to-read eStatements and paper statements, we make it easy for patients to conveniently and securely pay their bills.

And Medfusion Pay comes with Medfusion PayService, a payment processing service that was designed from the ground up exclusively for the healthcare industry. The PayService Dashboard attaches patient and staff to each transaction, will save your back office staff hours of daily balancing time.

Our Medfusion Pay solution is priced so that Pre Check, all the electronic payment features, and even your portal, are included in one transaction rate. You’ll never see a bill, and we don’t get paid until you get paid, so you know we’re working to make collecting as easy as possible for your practice now, and into the future.

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Medfusion Patient Portal

Having a Medfusion Patient Portal is a great first step; but getting your staff and patients using the portal is the next challenge. Over 11 million patients and 15 years of portal experience have made Medfusion patient engagement experts, and we want to share what we’ve learned with you. Any of our Premier Services can be tailored to meet the unique needs of your practice – just contact us to learn more.

Contact

Patient Support

Your patients have questions; we have answers! Let the Medfusion Customer Care Specialists, not your staff, chat live with your patients to handle their technical portal questions with our Patient Chat service.

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Practice Success

Our Practice Success service assesses your practice and works with you to create strategies that ensure you meet your patient engagement and payment collection goals.

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Provider-to-Provider

Seamlessly coordinate patient care transitions between providers and meeting your Meaningful Use requirements with our Direct NHI Network solution. It offers HIPAA-compliant interoperability with over 428,000 other Direct Network users.

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Professional Services

Whether your practice needs assistance customizing online patient forms, or just scheduling additional portal training for your staff, our Client Services team is here to help. Our Service Specialists will be happy to work with you to propose a plan that meets your needs and budget.

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Onsite Implementation

Get your portal up and running quickly with our onsite implementation and training service. Our Implementation Specialists will come to your location to install, configure and train your staff so you can start to reap the benefits of online patient engagement quickly.

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Online Appointment Requests

Pew Research Center’s April, 2015 “U.S. Smartphone Use in 2015” study report that “64% of American adults now own a smartphone,” and “62% of those use their phone to get information about a health condition.” Medfusion’s own usage data shows that over 33% of all portal use is being done on mobile devices.

It is a mobile world, and that’s why all Medfusion products – the Patient Portal, the Medfusion Pre Check application and Medfusion Plus – are all designed and optimized for mobile use.

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