The other day I overheard a group of friends trying to convince their buddy to pay an outstanding bill rather than buy new parts for his truck. Seems like a no brainer, right? The sound advice aside, something one of them said really stuck with me. He said, “it literally takes this much effort (as he held his pointer and thumb finger close together), to make your life this much easier (as he threw his hands as far apart as they could go)”. Little effort or simple changes can make your life easier. It is similar in healthcare, specifically with patient satisfaction surveys.
Patient satisfaction surveys are the easiest path to help you identify ways of improving your practice, which translates into better care and happier patients. By collecting and analyzing patient feedback you’ll have the tools to respond to patient issues and understand what issues need to be addressed in your practice.
Ask and you shall receive
The use of patient satisfaction surveys is rising and provides huge patient retention benefits! Plus, you don’t need to change your workflows. Today, patient satisfaction surveys can be triggered at check-out, so there is no extra step in your daily routine. Even better, the information is automatically gathered and analyzed for you.
In return, your practice will gain insight to, well, almost everything associated with your practice! You’ll gain insight into how your practice is running, what problems patients are struggling with, even patient portal activation inquiries. Patient satisfaction solutions can offer 100% fully customizable surveys that allow you to ask any question you want. From ‘how would you rate your overall experience?’ to ‘do you like the paint color used in the exam rooms?’ – the possibilities are endless!
“Mostly it is loss which teaches us about the worth of things” – Arthur Schopenhauer
It is hard to get a sense of how your patients are viewing your practice without asking them. Don’t let your patients turn to social media to vent their frustrations – let them tell you directly! Find the problem, understand the problem, and then fix the problem. 88% of patients said they would switch practices without hesitation if they were dissatisfied. Plus, the loss of a patient due to dissatisfaction can result in the loss of $200,000 in revenue over the lifetime of a practice. Understand the complete patient relationship and avoid patient churn, online reputation issues, and lost revenue due to not know the patient experience.
Give your patients the experience they are asking for and pass on the shiny new truck parts. Why wouldn’t you do something so simple, so easy, so effortless – and make your practice so much better? It’s a no brainer! To find out more, click here!