Face it, patient scheduling is still a nightmare. With the industry average 25% no-show rate, a constantly shifting schedule of cancellations, no-shows, work-in appointments and time overruns. Staff hours are wasted, the clinical team is stretched and stressed. The burden on your staff and the cost to your practice can be enough to drive you mad. But there are solutions to help with the madness.
Online Patient Scheduling helps patients—and providers
In the past few years there’s been a dramatic paradigm shift toward consumerism in healthcare. Specifically, the need for technology tools that help providers better engage patients and make healthcare access easier and more convenient. All with the goal of providers spending more facetime with their patients to improve outcomes.
Putting the patient in center of the care continuum, begins with scheduling. Better healthcare access engages patients while driving a positive patient experience.
In a recent McKinsey study, 40% of 18-34-year old’s have used patient self-scheduling tools and as these consumers age the percentage and demand will increase. In another study, 82% of patients prefer a doctor with less availability and online scheduling over a doctor with greater availability but no online scheduling.
With this increasing demand for patient centric services, health systems and physician practices are consolidating and marketing their services direct to consumers, to underscore the critical differentiators valued by consumers – access, quality and affordability.
How Anderson Hills Pediatrics uses online patient scheduling to improve the patient (and parent) experience
Anderson Hills Pediatrics, in Cincinnati, recognizes the value of patient-centric tools—the need for the convenience of providing patient scheduling and more importantly, freeing staff from patient scheduling tasks, thus making them more efficient for their 9,000 plus patients. Anderson Hills had 4 goals in mind when looking for a patient self-scheduling solution:
– Make it convenient and easy for their patients and families
– Reduce no-show rates
– Create efficiencies within their staff – lowering call volume
– Work with an experienced vendor who can make the implementation process smooth
This was all accomplished with Medfusion’s Patient Self-Scheduling solution. Eileen Morrow, Anderson Hills’ Technical & Operations Manager shared that in the first 24 hours of implementing self-scheduling in their flu clinic, they had 108 appointments scheduled. ‘The communication accessibility with all the Medfusion features allows us to use less staff for calls.’, states Morrow. At the end of the day, patient scheduling reduces administrative tasks which equals increased revenue. And more importantly, happier staff and patients. This all relates to a healthier patient and bottom line.
To learn more about Anderson Hills Patient Self-Scheduling experience, download our case study.