HIMSS17 Recap: Patient Engagement, AI and Telemedicine

Patient Engagement

Patient Engagement was a major theme at HIMSS17 this year. With over 40,000 attendees and 1.1 million square feet of exhibit space, HIMSS17 fostered thought leadership like never before. After sorting through all of the materials collected and notes compiled, the following themes bubbled to the top— Patient Engagement, Telemedicine, and Artificial Intelligence (AI). More >

Medfusion boosts Patient Self-Scheduling with Agreement to Acquire NexSched!

The best of both worlds: NexSched Patient Self-Scheduling and the Medfusion patient experience platform

 

Medfusion is excited to add to our patient experience capabilities by entering an agreement to acquire NextSched, LLC, a New York-based company that specializes in Patient Self-Scheduling solutions!  

The patient journey usually begins with making a doctor’s appointment. Today, that should be as easy as booking a flight, requesting a Lyft car or reserving a table at a restaurant. But for most patients, it’s not.   

Today is no different than 30 years ago, where patients have to call during business hours, wait on hold, and play phone tag with their provider’s office to schedule an appointment. Here at Medfusion, we think (and more importantly, our clients agree) that booking routine appointments by phone, during office hours, should go the way of leg warmers and pet rocks.

Empowering Patients with NextSched’s Scheduling Technology 


Patients should be able to schedule their own appointments, at any time of day or night, from their phone or any other connected device.
It’s a key component of the seamless online patient experience that Medfusion provides to over 13 million patients nationwide.  The addition of NexSched’s technology supports Medfusion’s initiative to empower patients to take control of their care in this era of healthcare consumerism. It also takes our Patient Experience platform up another notch. 

Patient Self-Scheduling is a huge win for practices as well. It can dramatically reduce phone traffic, patient no-show rates and position the practice as one of the providers who “get” that patient convenience equates to patient satisfaction and loyalty.  

We’re getting a tremendous response to our Self-Scheduling offering, and are glad to see so many practices agree that playing telephone tag just to schedule a routine appointment should go the way of mullets and parachute pants.  

Healthcare’s Interoperability Capstone – The Cures Act

The signing of the Cures Act in December marked a great day for moving closer to solving healthcare’s interoperability problem.  This legislation garnered something all too rare these days – bi-partisan support from both the House and Senate. The Cures Act is a bill that will benefit the healthcare of all Americans and provide better access to patient data. We are particularly excited about the healthcare interoperability mandate regarding the exchange of patient health information. More >

Three Things You Should Know About Patient Self-Scheduling

A patient’s satisfaction is no longer based solely on his or her experience during an appointment; it includes all interactions prior to, during, and after an encounter.  Patient self-scheduling is the latest solution that patients are looking for, and it can help boast revenue for your practice as well! The longitudinal experience your practice creates for a patient is a direct indicator of the likelihood a patient will become a long-term member of your practice, prioritize the payment of their bills to you, and refer additional patients to your practice.

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