A patient’s satisfaction is no longer based solely on his or her experience during an appointment; it includes all interactions prior to, during, and after an encounter. Patient self-scheduling is the latest solution that patients are looking for, and it can help boast revenue for your practice as well! The longitudinal experience your practice creates for a patient is a direct indicator of the likelihood a patient will become a long-term member of your practice, prioritize the payment of their bills to you, and refer additional patients to your practice.
One of the most important parts of this longitudinal experience is how patients schedule their appointments with your practice. Historically, both patients and practices have struggled with back and forth phone calls and complex schedules that vary from provider to provider, leaving all parties frustrated and, sometimes, the patient looking elsewhere to get an appointment scheduled.
Medfusion’s Patient Self-Scheduling application directly addresses your scheduling pain points by helping your practice:
1) Drive Patient Satisfaction
Recent research by Accenture shows the average scheduling call takes 8.1 minutes to complete (1). A mobile-optimized self-scheduling application like Medfusion’s can reduce this interaction to less than 1 minute, allowing patients to schedule an appointment in virtually any environment directly from their mobile device. Your patients will appreciate the convenience you provide them and be more likely to remain long-term members of your practice.
2) Take Control of Your Schedule
We know your health care providers have complex schedules that vary on many levels. In turn, we work with you to assess the appointments best for self-scheduling. Less complex appointments, like flu shots are great candidates for self-scheduling; rather than staffing up for flu season, fill your flu shot calendar with appointments scheduled online. Our system also accommodates more complex schedules where providers only conduct certain types of appointments on certain days and only at certain locations. This allows your practice to focus on the most complex appointments where patient and staff discussions prior to scheduling are critical.
3) Save Time and Money
By 2019, Accenture estimates almost 986 million or 38% of appointments will be scheduled online, “creating $3.2 billion in value” for the healthcare industry (2). This value will come from reducing patient no-shows, attracting new patients, and cutting costs through reallocation of representatives to other important work within the practice or health care system.
Top health care systems today are offering patient self-scheduling as a way to differentiate themselves and satisfy tech-savvy patients who are used to online, self-service solutions in practically every other industry. The day is quickly approaching when patient self-scheduling will become as standard as practice management and electronic health record systems. Contact us to find out how your practice can prepare for this industry-wide shift to patient self-scheduling, improve patient satisfaction, save time and resources, and keep your doctors’ complex schedules filled.
Email us: Letstalk@medfusion.com
Call us: 919-882-2831
1 Accenture Research, “Why First Impressions Matter,” 2013
2 Accenture Research, “Patient Engagement: Digital self-scheduling set to explore in healthcare over the next five years,” 2016